Shipping policy
Shipping Policy
At Polaris 12 Crystal, each piece is carefully packaged with love and intention. Please review our shipping details before placing your order.
📦 Processing Time
-
All orders are processed within 1–3 business days after payment confirmation.
-
Custom or made-to-order items may take longer — details are listed on product pages.
🌍 Where We Ship
We currently ship to:
-
Canada
-
United States
-
Worldwide
🚚 Shipping Methods & Delivery Estimates
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Canada – Toronto | Local Delivery (within Toronto only) | 1–3 business days |
| Canada – Other Cities | Stallion Express | 2–7 business days |
| USA | USPS | 4–8 business days |
| International | Stallion Express | 7–21 business days |
📬 A tracking number will be provided once your order ships. You can track your package via the carrier's website.
🎁 Free Shipping Offers
-
Canada: Free shipping on orders CAD $100+
-
USA: Free shipping on orders CAD $150+
Shipping fees will be automatically waived at checkout when your cart qualifies.
🛃 Customs & Import Taxes
-
International buyers are responsible for any customs duties or import taxes.
-
We are not liable for delays caused by customs.
❗ Address & Delivery Issues
-
Please double-check your shipping address before confirming your order.
-
We are not responsible for lost packages due to incorrect addresses.